Shipping policy
Free shipping on ALL orders
Order Processing Time
Except in cases of force majeure, we will ship your order within 1-3 business days, and you will receive a shipping notification with tracking information at the email address provided for the order. Please note that multiple packages from the same order may arrive separately from different distribution centers.
If the item ordered is temporarily out of stock, our customer service will contact you. You may choose to wait for the item to be restocked or cancel the order.
How long does delivery take?
Delivery times: We have established a European warehouse and a fulfillment center in Germany that can cover most of the European Union countries, including Italy. Orders shipped from this warehouse usually take 3 to 7 business days. We use UPS, DHL, FedEx or other major couriers.
If the monitor and laptop stand you chose are temporarily out of stock in the nearest warehouse (which rarely happens), we will ship from our central warehouse in Shenzhen, China. Depending on your location, we offer three shipping methods:
- Yun Express: delivery in approximately 8-15 days, free shipping, taxes paid in advance by us.
- China Post: delivery times from 10 to 25 days approximately, free shipping; customs fees must be confirmed with our customer service team.
- UPS, DHL or FedEx: delivery times from 5 to 10 days approximately, with an additional shipping cost of 50 euros; customs fees must be confirmed with our customer service team.
Our warehouse is open Monday to Friday, except on public holidays. The warehouse will be closed on public holidays. We will do our best to minimize shipping delays. Deliveries are usually on time, but factors such as flight schedules and weather conditions may affect the actual delivery date. Please refer to your shipment tracking information for updates.
Order Changes and Cancellations Policy
Please contact our customer service at help@uperfect.com within 60 minutes of placing your order to submit your request, in order to avoid additional return shipping charges. Please note that responsibility for package loss due to an incorrect address lies with the customer. Please note that we cannot process changes or cancellations for special order requests or orders already shipped. For orders in transit, we kindly ask you to wait to receive the shipment before taking any further action.
We will do our best to fulfill your request before the shipping confirmation is issued. However, please be advised that some changes may result in a delay in shipping your order.
Return Policy for Shipped Orders
Upon receipt of the shipment, if you wish to return any items, please refer to our refund policy for more information.
Delivery Issues
If your package is not delivered or if the tracking information indicates that it has been delivered but you have not received it, please contact customer service immediately within 90 days of the order date.
- Exceeded delivery times: if delivery exceeds the estimated time, please contact us for an investigation.
- Packages damaged during transport: if a package is damaged during transport, refuse it if possible and contact customer service. If it was delivered in your absence, contact customer service to find out how to proceed.
Insurance
Packages are insured against loss and damage up to the value declared by the carrier.
- Damaged packages: refunds or replacements are processed once the carrier has completed its investigation.
- Lost packages: refunds or replacements are processed once the carrier has declared the package lost.
Duties and Taxes
- Sales Tax: Sales tax is included in the displayed price.
- Import Duties and Taxes: Most import duties and taxes for international shipments are prepaid, with no additional charges upon arrival. In the event that you are asked to pay import duties and taxes before receiving your package, please make the payment in advance and request a refund from our team.